Return policy

At Viihnne, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return policy below.

1. Return Eligibility

  • Time Frame: You may return items within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as you received them.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Customized or personalized items
  • Food products (for hygiene reasons)
  • Sale or clearance items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Contact Email] with your order number and the reason for the return.
  2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Prepare Your Package: Pack the item securely in its original packaging, including all tags and accessories.

4. Return Shipping

  • Customer Responsibility: You are responsible for paying the return shipping costs unless the item is defective or the wrong item was sent.
  • Shipping Fees: Original shipping fees are non-refundable.

5. Refund Process

Once we receive your returned item:

  • We will inspect it to ensure it meets our return policy criteria.
  • If approved, your refund will be processed to the original payment method within 5-10 business days.

6. Exchanges

If you wish to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including any applicable shipping fees.

8. Contact Us

If you have any questions regarding this return policy, please reach out to us at: