warranty policy

At Zihn Store, we are committed to providing high-quality stuffed animals. This Warranty Policy outlines the coverage and terms of our warranty for products purchased from us.

1. Warranty Coverage

Zihn Store offers a 1-year warranty on all stuffed animal products purchased directly from our website. This warranty covers defects in materials and workmanship under normal use and conditions.

2. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or neglect.
  • Normal wear and tear, including fading, fraying, or other signs of use.
  • Accidental damage or damages resulting from improper care.
  • Items that have been altered or modified.

3. How to Claim a Warranty

To claim a warranty, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@leveluppath.com within the warranty period. Provide your order number and a description of the issue.
  2. Return the Item: If necessary, we may ask you to return the defective item for inspection. You will be responsible for shipping costs associated with returning the item.
  3. Inspection and Approval: Once we receive the item, we will inspect it and determine whether the issue is covered under warranty.

4. Remedies

If your warranty claim is approved, we will offer one of the following remedies:

  • Repair of the defective product.
  • Replacement with a similar product of equal value.
  • Refund of the original purchase price.

5. Limitation of Liability

Zihn Store’s liability under this warranty is limited to the remedies provided herein. We are not liable for any incidental or consequential damages arising from the use of our products.

6. Links to Other Policies

For additional information regarding our policies, please refer to the following links:

7. Contact Us

If you have any questions about this Warranty Policy, please contact us at: